SaaS Agreement

1. Service description

ClassGini provides a cloud-hosted, multi-tenant school management platform (the “Service”), accessed by the Customer's authorized users via web browser or mobile app. The Service includes modules for student information, attendance, fees, examinations, admissions, communications, LMS, transport, library, file storage, certificate / marksheet generation, and related functionalities, as documented at classgini.com.

2. Subscription term

• The Service is provided on a subscription basis. The initial term, plan tier, and fees are set out in the order form or the in-product purchase confirmation.
• Subscriptions auto-renew at the end of each billing cycle unless cancelled in advance per our Cancellation & Refund Policy.
• ClassGini may revise pricing for subsequent terms with at least 30 days' prior written notice.

3. Provider obligations

• Make the Service available to Customer in accordance with the agreed plan and SLA targets.
• Maintain commercially reasonable security and operational practices (TLS encryption, encrypted backups, role-based access, audit logs, annual security review).
• Process personal data only on Customer's documented instructions, per our Privacy Policy and DPDP Compliance.
• Promptly notify Customer of personal data breaches affecting their workspace.
• Provide support during business hours via in-product chat and support@classgini.com.

4. Customer obligations

• Pay subscription fees on time.
• Provide accurate registration information and keep authorized user lists current.
• Ensure that uploading personal data of students, parents, and staff has the appropriate lawful basis (parental consent, statutory authority).
• Use the Service only as permitted by these Terms and applicable law.
• Maintain confidentiality of account credentials and API keys.
• Configure roles and permissions for users in the Customer's organization.

5. Service Level Agreement (SLA)

For paid plans, ClassGini targets the following monthly uptime for the production Service:

• Starter plan — 99.0% (best-effort, no service credits)
• Growth plan — 99.5% (service credits on request)
• Pro / Enterprise plan — 99.9% (auto-credit on confirmed SLA breach)

Uptime calculations exclude: scheduled maintenance windows (notified ≥ 48 hours in advance), force-majeure events, Customer-side issues (ISP, browser, credentials), third-party outages (SMS / WhatsApp / payment gateway / cloud-region provider).

6. Data ownership

Customer retains all right, title, and interest in and to the data uploaded to or generated within the Customer workspace (“Customer Data”). ClassGini owns the Service software, infrastructure, and any anonymised aggregate analytics derived from platform usage.

Customer grants ClassGini a worldwide, non-exclusive, royalty-free license to host, process, transmit, and display Customer Data solely as needed to deliver the Service for the duration of the subscription (and the 30-day post-cancellation grace period for export).

7. Confidentiality

Each party will protect the other's Confidential Information with at least the same degree of care it uses for its own confidential information (and not less than reasonable care). Confidential Information does not include information that is publicly available, independently developed, or rightfully obtained from a third party.

8. Intellectual property

• The Service software, design, documentation, and trademarks are exclusively owned by ClassGini.
• Customer may not copy, modify, decompile, or reverse-engineer the Service.
• Feedback, suggestions, and bug reports submitted by Customer may be incorporated by ClassGini without restriction.

9. Indemnities

9.1 By ClassGini

ClassGini will defend Customer against third-party claims alleging the Service (used as authorized) infringes a third party's intellectual property rights, and will pay damages awarded in a final judgment or agreed settlement.

9.2 By Customer

Customer will defend ClassGini against third-party claims arising out of (a) Customer Data, including claims that uploading or processing such data violates a third party's rights; (b) misuse of the Service by Customer or its users; or (c) Customer's violation of applicable law.

10. Warranty disclaimer

Except as expressly set out in this SaaS Agreement, the Service is provided “as is” and ClassGini disclaims all other warranties, express or implied, including fitness for a particular purpose, merchantability, and non-infringement.

11. Limitation of liability

Each party's aggregate liability arising out of or related to this Agreement will not exceed the fees paid by Customer to ClassGini in the 12 months preceding the event giving rise to liability.

Neither party is liable for indirect, incidental, consequential, or punitive damages — including loss of revenue, loss of data, or business interruption — even if advised of the possibility.

Exceptions: the limitations above do not apply to (a) breaches of confidentiality; (b) Customer's payment obligations; (c) indemnification obligations; or (d) gross negligence or willful misconduct.

12. Suspension

ClassGini may suspend the Service (with prior notice where practicable) if:

• Customer has overdue payments beyond 30 days.
• Customer's use of the Service poses a material security, legal, or operational risk to ClassGini, other customers, or third parties.
• Required by law or government order.

13. Termination

• Either party may terminate for material breach by the other party that remains uncured for 30 days after written notice.
• Customer may terminate for convenience at the end of any billing period.
• ClassGini may terminate immediately if Customer becomes insolvent or files for bankruptcy.
• Upon termination, Customer Data is handled per the Data Deletion Policy.

14. Force majeure

Neither party is liable for failure to perform due to circumstances beyond reasonable control, including natural disasters, acts of war or terrorism, civil disturbances, government actions, labour disputes, or sustained internet/telecommunications outages.

15. Subprocessors

ClassGini uses a list of subprocessors to deliver the Service: cloud hosting, file storage, SMS / WhatsApp / email delivery, payment processing, error monitoring, and AI inference. The current list is available on request from legal@classgini.com and is updated from time to time. Customer will be notified of material changes.

16. Governing law & dispute resolution

This Agreement is governed by the laws of India. The parties will first attempt to resolve disputes by good-faith negotiation between authorized representatives. Unresolved disputes will be submitted to binding arbitration in Bengaluru under the Arbitration & Conciliation Act, 1996, before a sole arbitrator agreed by the parties (failing which, appointed by the Bombay International Arbitration Centre). The seat is Bengaluru and the proceedings are in English.

17. Notices

• To ClassGini: legal@classgini.com
• To Customer: the primary admin email on the account.
• Notices are effective upon delivery confirmation (email read receipt or registered post acknowledgment).

18. Entire agreement

This SaaS Agreement, together with our Terms of Service, Privacy Policy, and any signed order form, is the entire agreement between the parties on the subject matter and supersedes prior agreements. Amendments require written agreement of both parties.

Enterprise customers may negotiate a custom signed agreement that prevails over this online SaaS Agreement. Talk to sales@classgini.com for bespoke terms.